Contract Position - Potential Temp to Hire based on performance
Pay: Up to $23.00 an hour, W2
Location: Tampa FL 33634

Responsibilities:

The Digital Response Specialist is an entry level Customer Service support role, operating in a Call Center environment as a customer advocate and supporting Consumer Direct Lending. As the Digital Response Specialist, you will act as a communication contact (email or text) to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

The Digital Response Specialist will:

• Answer high-volume, emails inbound calls or texts from current customers in a timely manner
• Provide exceptional customer service to all customers' mortgage loan inquiries/requests
• Effectively manage the pipeline of tasks and responses within SLA
• Handle routine calls, emails, and chat responses with employees, consumers and authorized third parties.
• Interact with multiple departments to expedite loan processing and issue resolution
• Escalate complex issues to department senior associates or supervisors
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Qualifications:

• Mortgage and/or financial services experience is a plus
• Bilingual Spanish is a plus
• Capable communicator, written and oral
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.